In March 2018 cold callers offered gardening work to a local resident for which they were charged an exorbitant amount of money. Further investigation revealed that this was not an isolated event.
The police were not able to take action as the nature of the incident could not be defined as theft.
However, Suffolk County Council Trading Standards Department are able to deal with such sharp practices and investigated the incident and the criteria for introducing a NCCZ had been met . Leaflets have been distributed to residents and a no cold calling zones (NCCZ) has been introduced.
The 9th of May 2018 saw the introduction of Lavenham’s first No Cold Calling Zone (NCCZ). This is a scheme operated by Suffolk County Council Trading Standards Department. The object is to prevent aggressive or rogue traders calling at people’s homes and pressurising them into making a purchase or having work done, such as gardening, building repairs etc.
While Trading Standards are the lead body in introducing and enforcing NCCZs, other agencies are also involved and supportive. Coming together for the launch were Lavenham Parish Council, Suffolk Police and Sudbury Community Wardens. Although Green Willows is the first scheme to be introduced, together we will be considering other locations within the parish where further schemes may be beneficial to residents.